Refund policy

Return & Refund Policy

Last updated: August 2, 2026

At TAFSOT, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

14-Day Return Policy

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be in the same condition as received.
Be unused and in its original packaging.
Include all original accessories and tags (if applicable).
Be accompanied by proof of purchase.

How to Start a Return

To request a return, please contact us at:

Email: support@tafsot.com

Once your request has been reviewed and approved, we will provide you with the return instructions and the return address.

Please do not send any items back without contacting us first, as unauthorized returns cannot be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us immediately at support@tafsot.com. We will review your case and provide an appropriate solution as quickly as possible.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Perishable goods
Personalized or custom-made products
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases
Gift cards

If you are unsure whether your item is eligible for return, please contact us before requesting a return.

Exchanges

If you wish to exchange an item, please contact us first. Once your return is approved, you may place a new order for the replacement product.

European Union Consumer Rights

Customers located within the European Union, including Spain and Portugal, have the right to cancel or return their order within 14 days of receiving it in accordance with applicable consumer protection laws.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.